Qualified Credentials

In an industry plagued by poor service standards and incompetent agencies, it's understandable why estate agents have such a bad reputation. For this reason, whether letting or selling your home, the importance of using a professional, regulated and established estate agency could not be greater.

Here are some of the reasons you can feel safe when dealing with Addison Townsend:


Addison Townsend are NAEA certified. The majority of our managers are qualified, and at least one person from each sales team holds a qualification. We follow the recommended ‘Best Practice Guidelines’ whilst maintaining a commercial approach to our business. We are active members, attending quarterly meetings and our client accounts are audited annually by our company accountants.


As a member of The Property Ombudsman, we follow the code of practice for residential sales which has been approved by the OFT under the Consumer Codes Approval Scheme. We are also members for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Ombudsman. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’ and with a comprehensive internal complaints procedure, the need for the Ombudsman has rarely arisen.